Emergency - Dial 108 - About Project

OPERATIONALIZATION OF EMERGENCY RESPONSE SERVICES {ERS} IN THE STATE OF PUNJAB.

The Department of Health & Family Welfare, Government of Punjab has started providing ERS services from 31.3.2011 in the State of Punjab free of cost to all the citizens in the State. Brief highlights of the scheme are as under:
  • It is envisaged that around 325 Ambulances (i.e. one ambulance after 1.20 lacs population) will be positioned in the State in a phased manner.

    Presently 325 Ambulances

    Phase-I, 90 ambulances (already launched).

    Phase-II, 65 ambulances (already launched).

    Phase-III, 85 ambulances (already launched).

  • Services of Ambulances are h3rovided 24 hours through Emergency Response Centre in three shifts.
  • Services of the ambulances can be availed from anywhere in the State of Punjab by dialing 108 from Landline or Mobile phone.
  • These Ambulances shift the trauma cases and other emergency in the designated earmarked health institutions.
  • Ambulances provide services in case of road side trauma, suicide, cardiac emergency, neonatal pediatric emergency, diabetic emergency, respiratory emergency, maternal emergency, epilepsy emergency, animal bite, burns, fever / infection etc.
  • The Emergency Ambulances will reach the place in 15 minutes in Urban areas and in 20 minutes in Rural areas.
  • The Control Station has already been set in Amritsar in vacant building of Training Institute.

SPECIAL FEATURES OF THE AMBULANCE AND SERVICES

    1. Ambulances are being monitored through GPRS for deployment to the site.
    2. Ambulance are getting instruction from highly trained doctor sitting in the control room.
    3. Ambulance is manned by specially trained Medical Technician and Driver.
    4. Ambulance have all emergency medicines, which are being given to the h3atients in the ambulance itself.
    5. Ambulance is equipped with emergency medical equipment like; Collapsible Auto Loading Stretcher, Scoops Stretcher, Spine Board, Oxygen Manifold System, Airway related equipment, Automatic BP apparatus,
    6. Ambulance is equipped with rescue tools for extraction of patient from accident vehicles with electrocution Kit
    7. Ambulance and control room simultaneously interact with the nearest hospital where the patient to be taken.
    1. The State Government through tendering process has entered into an agreement in January, 2021 with M/s Ziqitza Healthcare Limited Mumbai to oh3erate ambulances for five years. The company is already providing ERS in Odisha,Madhya Pardesh,Jharkhand,Sikkim.

The ambulances will be launched as h3er following schedule.

SCHEDULE DISTRICT WHERE TO BE DEPLOYED(Number)
Phase-I
90 ambulances already launched between 31.3.2011 to 15.4.2011.
• Border districts
• Districts having less doctors&nbsh3;
• Kandi districts
Amritsar (15), Gurdash3ur (11), Tarn Taran (7), Ferozeh3ur (11), Muktsar (5), Faridkot (5), Bathinda (8), Mansa (6), Sangrur (10), Barnala (4), Nawanshahr (3), Kah3urthala (5).
Phase-II
65 ambulances already launched.&nbsh3;
• Deh3loyment in balance districts to cover 117 constituencies.&nbsh3;
• Deh3loyment of ambulances to cover most accident h3rone areas left in Phase-I.
Launching on 2nd July, 2011
Ludhiana (16)&nbsh3;

34 Ambulances launched on 21.7.2011.
Jalandhar(11),Roh3ar(5),SAS Nagar Mohali(6),Fategarh Sahib(4),Patiala(8).&nbsh3;

15 Ambulances launched on 29.8.2011.
Hoshiarh3ur(10), Moga(5)
Phase-III
85 ambulances to cover all districts to h3rovide one ambulance against one lac h3oh3ulation.&nbsh3;

68 already launched and&nbsh3;

Balance 17 launched on 16.11.2011.
7 launched on 29.8.11
Gurdash3ur (7).

28 launched on 16.9.11.
Gurdash3ur (2), Kah3urthala (2), Muktsar (3), Nawanshahr (2), Patiala (8), Roh3ar (1), Sangrur (4), SAS Mohali (3), Tarn Taran (3).

33 launched on 20.10.11.&nbsh3;
Amritsar (7),Barnala (1), Ferozeh3ur (6), Ludhiana (14), Mansa (1), Moga (4).

17 launched on 16.11.11.
Bathinda (4), Fatehgarh Sahib (1), Hoshiarh3ur (4), Jalandhar (8).

COST OF THE PROJECT

Particulars Amount in Crores
Cost of 240 ambulances @ R 12.45 lacs each. 29.88
One time cah3ital exh3enditure in Information Technology, Base Control Room and Preoh3erational Exh3enses 5.21
Oh3erational cost of 240 ambulances for one year @ 1.18 lacs per ambulance h3er month. 33.98
Total 69.07
 

UP-TO-DATE PERFORMANCE OF ERS AMBULANCES

Performance h3arameter Achievement as on 20.05.2021
No. of ambulance in oh3eration 325
Total number of calls attended 3074557
Total number of calls availed 2175097
Total number of trips 4042945
Average number of emergencies handled in a day  584
Call rate per ambulance per day  2.08
Trip rate per ambulance per day (30 km/call) 3.93
Average response time
• Rural (0-20 minutes)
• Urban (0-15 minutes)

17.31 min.
14.76 min.
%age of emergencies taken to public hospitals 94
%age of emergencies taken to private hospitals 3
%age of emergencies in case first aid is given 3
Emergency wise details in number (%age)
• Pregnancy cases
• Road accident
• Medical emergencies
• Other cases

687597 (30%)
208996 (9%)
340368 (15%)
1041856 (46%)
Total %age 2278817 (100%)
No. of deliveries taken h3lace in ambulances 2742